Privacy Policy

Effective Date: October 26, 2025

SkillUp Academy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, SkillUp.edu (the "Site"), and the services we offer (the "Services"). By accessing or using our Site or Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, payment information (credit card details), and demographic information (age, gender, location). We collect this information when you register for an account, purchase a course, subscribe to our newsletter, participate in surveys, or contact us directly.
• Usage Data: This includes information about how you use our Site and Services, such as the pages you visit, the courses you enroll in, the time you spend on each page, your search queries, and your interactions with other users. We collect this information through cookies, log files, and similar technologies.
• Device Information: This includes information about the device you use to access our Site and Services, such as your IP address, browser type, operating system, device identifiers, and mobile network information.
• Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activity and preferences. Cookies are small text files that are stored on your device when you visit a website. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Site and Services.

2. How We Use Your Information

We use your information for various purposes, including:

• Providing and Improving Services: We use your information to provide you with access to our courses, personalize your learning experience, track your progress, and improve the quality of our Site and Services.
• Communication: We use your information to communicate with you about your account, course updates, promotions, and other relevant information. We may also use your information to respond to your inquiries and provide customer support.
• Marketing: With your consent, we may use your information to send you marketing emails about new courses, special offers, and other promotions. You can opt-out of receiving marketing emails at any time by clicking the "unsubscribe" link in the email or by contacting us directly.
• Analytics: We use your information to analyze trends, track user behavior, and measure the effectiveness of our marketing campaigns. This information helps us to improve our Site and Services and to better understand our users' needs.
• Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our rights and the rights of others.

3. How We Share Your Information

We may share your information with the following categories of recipients:

• Service Providers: We share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your information and to use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with our business partners who offer complementary products or services. We will only share your information with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights or the rights of others.
• Other Users: If you participate in forums or other interactive features of our Site, your information may be visible to other users.
• Affiliates: We may share your information with our affiliates, which are companies that control, are controlled by, or are under common control with SkillUp Academy.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive information, such as payment information, during transmission.
• Storing your information on secure servers that are protected by firewalls and other security measures.
• Limiting access to your information to authorized personnel who need it to perform their job duties.
• Regularly monitoring our systems for security vulnerabilities.

Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights with respect to your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccuracies in your personal information.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer at dpo@skillup.edu. We will respond to your request within a reasonable timeframe.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Children's Privacy

Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take steps to ensure that your information is protected in accordance with this Privacy Policy when it is transferred internationally.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this page. Your continued use of our Site and Services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

SkillUp Academy
Data Protection Officer
42 Innovation Drive
Silicon Valley, CA 94304
Email: dpo@skillup.edu
Phone: (650) 555-2800

We are committed to protecting your privacy and will make every effort to address your concerns.

Policy drafted by: Anya Petrova, Chief Legal Counsel, SkillUp Academy